May 2012
In this issue

The ROI Of Virtualization

Everyone is on the Same Team

Is Your Business Eco-friendly?

Business Continuity Tip
Continuity Tip

Force of Nature

As we mark the first anniversary of one of the largest tornado outbreaks in U.S. history, the National Oceanic and Atmospheric Administration (NOAA) and the Federal Emergency Management Agency (FEMA) are teaming up this week to save lives from severe weather by encouraging the public to take proactive preparedness measures and inspire others to do the same.

As part of the first ever National Severe Weather Preparedness Week, citizens are encouraged to be a "force of nature" through a number of proactive steps:

  • Know Your Risk: Be aware of the severe weather risks in your area. It is also important to understand how these potential threats could impact you and your family.
  • Take Action: Develop a plan. Put together an emergency kit and practice where and how to take shelter should severe weather strike.
  • Be an Example: Actively promote what you're doing when severe weather is headed your way. Create a YouTube video, post your story on Facebook, or send a tweet to let people know you are taking shelter as it may encourage others to follow suit.

For more information on how you can participate, visit

Quote for Today

A mother is a person who seeing there are only four pieces of pie for five people, promptly announces she never did care for pie.

Tenneva Jordan

Just for Laughs

The ROI of Virtualization:
Get Big Results from Your Servers

used with permission from the Cisco Small Business Resource Center

Virtualization is more than a buzzword. It can save you thousands, or even tens of thousands, of dollars.

Innovative businesses of all sizes are applying server virtualization to:

  • Reduce operating expenses for electricity, facility space, and IT labor
  • Cut capital expenses (CapEx) for server hardware
  • Become more efficient and agile

What is server virtualization? It consolidates onto one physical server virtual versions of business applications and their operating systems (OS) - such as file servers, Microsoft Exchange, or SQL databases - that must otherwise be housed individually in dedicated servers.

Businesses that invest in server virtualization realize ROI in up to five ways, report Cisco® Certified Partners that provide virtualization services to small and medium-sized businesses (SMBs).

1. Reduce Costs for Hardware, Floor Space, and Energy

"You'll typically see cost savings in the area of 50 percent on hardware, power, and cooling," says Doug Renner, CEO at Peak IP Solutions. A Cisco Premier Certified Partner, Peak IP Solutions specializes in IP communications and infrastructure, and provides a range of managed services.

Read On

Everyone at Work is on the Same Team
by Debra J. Schmidt

Every time a customer contacts your company, he or she doesn’t care what your title is, what your job responsibilities are or what department you’re in. Frankly, all your customer really wants to know is, “Are you willing to help?”

The words most dreaded by customers are, “That’s not my job. You’ll have to talk to someone in...(name the department here).” But even if you aren’t the person who will ultimately resolve that customer’s issue, you are making a lasting impression just by the way you handle that interaction. No matter what your job, you are the company and everyone who works there is all one team. That’s the way your customer sees it.

Research shows that 68 percent of customers who stop doing business with a company leave because of an attitude of indifference by a single employee. That person could be a CEO, manager, supervisor, human resource director or any employee because everyone within the organization is part of a customer service chain. If anyone in the chain weakens the link, the whole chain goes down—taking customer and employee loyalty with it.

Companies will continue to drive customers away until they start treating the causes of poor customer service and stop treating only its symptoms. Companies will lose customers and employees in record numbers unless executives evaluate their companies' culture to identify root causes of their retention problems. Failing to have a policy of customer and employee loyalty is one of those causes.

The #1 loyalty killer is the difference between a customer’s expectations and his or her actual experience. Often, the worst offenders are CEOs and upper managers who do not give their employees the same caring service they expect the employees to deliver to the external customers. However, attitudes improve dramatically when employees see the CEO and top managers demonstrating great customer service skills, regardless of their department.

Read On

Is Your Business Eco-friendly?
used with permission from HP Technology at Work

There are more reasons than ever to go green these days, from saving money to improving your brand reputation. And a lot of strategies for being more eco-conscious don’t require much effort.

Take our short quiz below to test your eco-knowledge and make sure you aren’t missing out on some easy ways to be greener.

Take the quiz!


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