June 2012
In this issue

Mobile Security

Why Customers Get Angry

One Less Thing to Worry About

Business Continuity Tip
Continuity Tip
Know Your Route

Whether it's a building evacuation due to a fire or a city evacuation due to hurricane, know your routes. And most importantly, make sure your employees know your routes.

In the event of an emergency, stairwells, exits and/or roads may be blocked. It is important to have a plan and a backup plan in place so your employees know when to evacuate, where to go, and what to take with them. For a complete guide to developing a comprehensive emergency evacuation plan, click here.

Quote for Today

My father didn't tell me how to live; he lived, and let me watch him do it.

Clarence Budington Kelland

Just for Laughs

Mobile Security: Why You Need to Go Beyond the Basics
used with the permission from Symantec

Just how quickly are enterprises adopting mobile applications?

Very, very quickly.

According to one recent survey, as many as 71% of organizations are using or planning to use custom mobile applications.

"We have reached a tipping point in the business use of mobile devices," concludes Symantec's 2012 State of Mobility Survey. "Most organizations are making line-of-business applications available [to mobile devices]."

The reasons for this, of course, are clear: Businesses want to improve agility, increase workplace effectiveness, and take less time to accomplish business-critical tasks.

Read On

Why Customers Get Angry. . .Even When You're Nice
by Debra J. Schmidt

Dealing with customers is one of the most stressful jobs around. Customers can be unpredictable, impatient and even downright rude at times. But it's not entirely their fault. Overall, customers are fed up with receiving poor service practically everywhere they go. Often, they're ready to take their frustrations out on you before you even pick up the phone or greet them. There are a number of reasons why customers get angry even when you are trying to be nice.


Whatís your most precious commodity? If youíre like most people, itís probably time. When dealing with customers you need to keep in mind that one of their most precious assets is time. Whenever customers or co-workers feel that their time has been wasted, they view it as a disservice and loyalty actually decreases. So, itís important to look for ways that you can speed up service and move things along, without making your customers feel rushed.

Read On

A Business Continuity Plan Gives You One Less Thing to Worry About
used with permission from HP Technology at Work

When a businessís data is compromised, itís just a matter of time before things begin to fall apart. As a result, the importance of having a business continuity plan in place is never clearer than during times like these. Sometimes known as a disaster recovery plan, a business continuity plan not only prepares your business for how to protect its data, but also how to prepare itself in the event of a catastrophic power failure or natural disaster.

As far as protecting your business is concerned, a business continuity plan is also the least expensive option for small companies because it costs virtually nothing to produce. Utilizing tools such as HP Business Continuity and Recovery Services, and putting the plan into practice, will dramatically improve your chances of continuing operations during a significant event.

Read On


Idealogical Systems Inc.
2900 John St.- Suite 400 |  Markham, ON  |  L3R 5G3  |  416-410-5030  |  www.idealogical.com