April 2013
In this issue

HelpDesk Requests

Staff Spotlight: Wayne Westernacher-Schneider

Data Growing Pains

What to Do If You're a Victim

Tune Up Your Telephone Skills

Business Continuity Tip
Continuity Tip

Stay Afloat

The Midwest was hammered with yet another snow storm recently. And with winter weather on everyone’s mind, it’s hard to believe that it's officially spring.

As the snow melts and temperatures rise, flooding becomes a major issue in many parts of the country. According to FEMA, floods are one of the most common and expensive natural disasters. All it takes is a few inches of water to cause thousands of dollars of damage. So what can you do to protect yourself, your family and your business? Check out Agility Recovery's Flood Preparedness Checklist and Ready.Gov's Flood Awareness page.

Quote for Today

No winter lasts forever:
no spring skips its turn.

Hal Borland

Just for Laughs

Idealogical HelpDesk Requests
Idealogical monitors and responds to requests submitted by phone, emailed to helpdesk@idealogical.com or submitted through our client portal at https://helpdesk.idealogical.com/support during our business hours of 8am – 5pm Monday to Friday.

For urgent requests for assistance outside our regular helpdesk hours please note that we have an after hours call service available 24/7 to take a message. All messages received by the after hours call service are passed along to the on call service manager, who receives a phone call. A process is in place where the call service will work down a list of contacts including Idealogical managers if for any reason the on call technician does not respond to the call, so the message is guaranteed to be received. An internal ticket is also created with the message details on our helpdesk service board. This process ensures that a technician will call you back to address your issue.

Staff Spotlight: Wayne Westernacher-Schneider

Idealogical VP of Technical Services Wayne Westernacher-Schneider
talks about the dangers of installing hidden software and add-ons.

Data growing pains?
used with permission from HP Technology at Work

Virtualization. Like other technology buzzwords, some users work this term into business conversations without really understanding its meaning or how its strategic application can streamline operational efficiencies, improve resource allocation, enhance network security and reduce costs.

It’s worth learning. Careful evaluation of existing non-virtualized environments is the most vital first step toward choosing the best virtual server and storage solutions for any given environment. This evaluation should be done with an eye on present and anticipated computing and power requirements, as well as the number of existing and future users.

Read On

What to Do If You're a Victim
used with permission from Norton by Symantec


There is a nonstop flood of Trojan horses, bots, and phishing attacks assaulting the Internet every day. Crimeware attacks and identity theft can happen to anyone. If you believe you have been a victim of crimeware or online fraud, there are a series of steps you can take in each instance to respond to and recover from the incident.

Read On

Tune Up Your Telephone Skills
by Debra J. Schmidt

How do you sound to your customers and co-workers? First impressions are lasting impressions. That's why every telephone conversation counts. The impression you make on your co-workers and customers is based on your tone of voice, energy and attitude.

Because so many workplace transactions are conducted solely by telephone, it is extremely important to have an awareness of how you sound during these conversations. This is just the first step in improving your telephone skills. When you know what to listen for, you can identify and correct verbal habits or mannerisms that may create barriers between you and your customers.

Read On


Idealogical Systems Inc.
2900 John St.- Suite 400 |  Markham, ON  |  L3R 5G3  |  416-410-5030  |  www.idealogical.com