416-410-5030 | Client Login | Remote Control Remote Control

Logical Talk

The Idealogical Blog

­

Hiring for IT: How Do You Know if Your IT Technician is Qualified?

BLOG_IT

Secrets to Finding a Great IT Consultant – Part Two

In our last blog entry we reviewed the Top Ten Signs You Hired the Wrong IT Consultant.
Now that you know how to tell if you hired the wrong consultant, let’s get down to the nitty-gritty and talk about how you can avoid ‘that guy’ and ensure that you get the best support when hiring an IT company or IT resource.
In the next few posts we’ll discuss certain fundamentals that you should absolutely demand, such as insurance, qualifications, and references. We’ll provide you with the questions you can ask to ensure that they can back up their claims.

Demand Proof of Qualifications and Experience
Too many people who claim to be professional computer consultants really shouldn’t be working on business networks. They simply don’t have the experience, tools or training to get the job done right. So, you must ask to see qualifications and work history.

A junior technician with little to no experience will probably charge half as much as an experienced professional, but he may also take an additional three hours to get the job done. This is what some people would call […]

By |October 30th, 2014|Helpful Advice, Hiring for IT|0 Comments

Top 10 Signs You Hired the Wrong IT Consultant

BLOG-wrong-it-partner

Secrets to Finding a Great IT Consultant – Part One

Perhaps you’ve already outsourced your IT to a consultant or IT company but now you’re having doubts as to if they are qualified. The most common problem business owners encounter when searching for competent computer consultants is also part of the reason they need to outsource this work: A lack of in-depth knowledge of the industry. Interviewing someone when you don’t understand the job leaves you vulnerable to dishonest or incompetent technicians. It’s kind of like going to a new auto mechanic when you don’t know the first thing about cars. Does your car really need that expensive repair, or is the mechanic taking advantage of your obvious confusion?

Even if you’re not being blatantly ripped off, how do you know the right part got replaced? What if the mechanic – or computer repair technician in this case – is incompetent? If you don’t know anything about the service, your only recourse is to say thank you for a job “well done” and write a cheque. If there’s a problem, you’re likely to find out about it after the cheque clears.
Fortunately, you don’t have […]

By |October 15th, 2014|Helpful Advice, Logical Talk|0 Comments

Options for Outsourcing IT – What Type of Vendor is Right for You?

BLOG_outsourcing_team

Technical Support Options for Small Business – Part Three

Even a small network needs ongoing maintenance from trained technicians to keep pace with rapidly changing technology. If you can’t afford to hire a full-time IT manager, than you are left with three options:

• Do nothing
• Do it Yourself
• Outsource to a technical team

In previous posts we covered the reasons why ignoring your IT maintenance and doing IT yourself with part time or existing staff can be problematic for any business that relies on a sound infrastructure. Today, in the third part of our three part series on IT options, we’d like to describe the different types of computer support vendors and explain the differing levels of support that they can offer.
Obviously, outsourcing your support to a competent technical team is going to be the fastest and surest way to solve your computer problems, but it’s not an easy decision. With new computer repair companies springing up every day, your options for outsourcing seem endless. How do you know how to choose the right technician or technical support company?

As it stands today, there are 5 different types of computer support vendors that you can […]

By |October 2nd, 2014|Helpful Advice, Knowledge Base|0 Comments

Why Not Manage Your IT With Internal Resources?

Blog_manage-your-own-IT

Technical Support Options for Small Business – Part Two

Even a small network needs ongoing maintenance from a highly-trained technician in order to combat against new threats from viruses, spam, spyware, sluggishness, user errors and data loss. But not every business can afford to hire a full-time IT manager.

If this is the case for your business, you’re left with three options:

• Do nothing
• Do it yourself
• Outsource to a technical team

Today, in the second part of a three part series where we investigate IT options for small to medium-sized companies without full time IT managers, we’d like to talk about the dangers of the “do it yourself” option for IT Management.

Why not manage your IT with your own internal resources?  This option is definitely better than doing nothing, but it still leaves you at risk for network disasters. Here’s how it usually goes: Instead of hiring a qualified technician to support your network, you designate the most technically-savvy person on staff to be your makeshift IT manager. You figure that when things go wrong – and they almost certainly will – you’ll bring in outside help to solve the problem.

The problem is that […]

By |September 24th, 2014|Helpful Advice, Knowledge Base|0 Comments

How the “Do Nothing” Approach to IT Management Can Backfire

BLOG_do nothing approach2

If there’s one thing you need to know about technology, it’s this: Technology changes at warp speed.

Every day, programs are updated and new threats emerge. Even a small network needs ongoing maintenance from a highly-trained technician in order to keep up. Otherwise, the network will be exposed to viruses, spam, spyware, sluggishness, user errors and data loss. While these risks are serious, not every business can afford to hire a full-time IT manager.

If this is the case for your business, you’re left with three options:
• Do nothing
• Do it yourself
• Outsource your support to a competent technical team

Today, in the first part of a three part series where we investigate IT options for companies without full time IT managers, we’d like to talk about the dangers of the “do nothing” approach to IT management.

Option 1: Do Nothing (Until it Breaks)
Ok, when you put it this way, it sounds foolish. But unfortunately, we see businesses do this all the time. Many company owners don’t pay any attention to the care and maintenance of their network until it stops working. Then, they’re forced to call in an expert in […]

By |September 10th, 2014|Helpful Advice|0 Comments

Do We Treat Our Cars Better Than Our Network Infrastructure?

blogpic_img41

As IT infrastructure professionals, we are fortunate to have encountered businesses in all sectors of industry. When we meet new businesses that express a need for our services, regardless of what their product is, their first and foremost concern is always “uptime”. We hear that down time costs them money and opportunity, productivity and efficiency… yet, when we dig deeper, we find that the infrastructure that these businesses rely on don’t get the TLC that it deserves to meet the expectations of its owners.

Case in point… Logistics companies will ensure their vehicles are regularly maintained and replaced when required. Why? Because they want to avoid the lost revenue if a truck breaks down unexpectedly. Those of us who own our vehicles and expect them to get us to and from work everyday, to carry our families safely from Point A to Point B will ensure the vehicle has regular oil changes, scheduled maintenance appointments, and snow tires when required. So if your business is expecting your IT infrastructure to stay up and running, doesn’t it make sense to give the infrastructure the time and attention it deserves to do […]

By |September 20th, 2013|Helpful Advice|0 Comments

The Search for Hassle-Free IT Book – Now Available!

BLOG_book-hasslefree_IT
The Information Technology industry just got its wake-up call: Andre Vittorio, the author of “The Search for Hassle-Free IT”, offers the ultimate small business owner’s guide to finding a professional, competent, honest, fairly priced and dependable IT consultant.

Markham, ONT — Andre Vittorio, the author of “The Search for Hassle-Free IT” has officially put the Small Business Information Technology industry on notice: with the launch of this book the traditional search for an IT consultant will soon be as outdated as typewriters are today.

The biggest problem business owners encounter is with well-meaning yet incompetent technical consultants. By arming business owners with information, Andre Vittorio hopes to raise the standards within the computer support industry and provide consumers with the knowledge to choose a great computer consultant and improve their businesses.

As most business owners know the true cost of a poorly maintained network is painfully high. In this book, the author provides well kept secrets to reduce IT costs, tips on how to avoid project nightmares, and valuable information on contracts, payment schedules and rate negotiations.

“My goal is to raise the standards for all consultants, and by doing so, raise the reputation of the […]

By |July 17th, 2013|Helpful Advice|0 Comments

The Importance of Testing Your Data Backup

BLOG_Wayne_Data_Backup

Probably one of the most important items in a network environment is the backup system. Without an effective backup system a company is susceptible to lost data in the event of a small or large data loss event.

Most companies feel that once their backup system is in place they can just cross it off their list and move on. This, unfortunately, is almost as dangerous as having no backup system at all. A backup is only as good as the last successful test restore that has been performed. Without regular test restores, a company runs the risk that their backup is bad or corrupted.  The worst part is, this won’t be discovered until the time that the backup is needed the most.

Whether backups are being managed internally or outsourced to another company, as a company owner you are the only one who suffers when a restore needs to be made and it is ultimately unsuccessful.

Another common occurrence is that people tend to neglect home backups. Home backups can be just as important as office backups. Imagine losing all your personal documents, or your music library that you have been working on for years, or your irreplaceable […]

By |May 24th, 2013|Helpful Advice|1 Comment

The Cost of Bad IT Advice

bad advice

Have you ever walked out of a home improvement store with something that you didn’t really need just because an “expert” recommended it? It’s a real hassle that usually ends with you returning the item to the store. But when you buy a computer program that’s wrong for you, it’s even more of a hassle. By the time you realize there’s a problem, it’s usually too late. There’s not much you can do but suck it up and take the loss. That’s the cost of bad advice.

Computer consultants don’t only falter when recommending products and services, though. They have also been known to grossly underestimate the time and money a project will take to successfully complete. This can cause you to miss deadlines and blow your budget.

Paying for bad advice is another cost that is hard to measure; however, if you’ve ever been disappointed or outright burned by a so-called IT expert, you know the costs are painfully high.

Here are just a few of the ways bad IT advice can cost you:

  • Paying for unnecessary projects, software, or hardware.
  • Paying too much for repairs, […]
By |March 16th, 2013|Helpful Advice|0 Comments