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Logical Talk

The Idealogical Blog

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Andre Vittorio

About Andre Vittorio

Andre has been at the helm of Idealogical from day one. He has nurtured, developed and steadily grown the organization from its roots as a small, part-time business into a full-time enterprise. His knowledge and experience in the Information Technology industry has made him a trusted resource and valued partner in the strategic planning, systems integration and technological needs of many small to medium sized businesses in Southern Ontario.

Seven Questions to Ask Your IT Partner’s References

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Secrets to Finding a Great IT Consultant – Part Four

In our last article we discussed three reasons why you should hire a vendor authorized IT consultant, and we also mentioned that experience trumps vendor certifications. But how do you know for sure if your new IT partner has the experience they should have in order to work on your system? Ask their clients!

It may seem obvious, but a lot of business owners skip over the crucial step of checking their prospective IT partner’s references.

Here are the top seven questions to ask your IT partner’s references:

1. Did they deliver on their promises?

2. Did they stay on schedule and deliver on time or early?

3. Were they responsive and easy to get hold of in times of emergency?

4. Did they bill accurately?

5. Did they nickel and dime you over every little thing?

6. Did they stay within the projected budget?

7. Would you use them again? Why or why not?

You might also ask if there were any problems that arose and how they handled them. Not every project goes as planned, but it’s not the […]

By |November 26th, 2014|Helpful Advice, Hiring for IT|0 Comments

Three Reasons To Hire a Vendor Authorized IT Consultant

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Secrets to Finding a Great IT Consultant – Part Three

In our last article we examined how you can determine if a technician or IT company you are looking to hire is qualified. Part of the process of ensuring that your IT partner does have the qualifications you need includes examining their vendor certifications.
What does it mean to be a vendor authorized IT consultant? Simply that the technician has been trained and tested to meet the vendor’s standards to work with their specific software or hardware. A common example would be a technician’s MCSA or Microsoft Certified Solutions Associate certificate for technologies such as Windows Server 2013 or Windows 7.

Hiring a vendor-authorized firm is a good idea for three reasons:

1. Authorized dealers are required to uphold higher standards in service and support than their non-certified counterparts, and they are closely regulated by the vendors. If you have a problem with the technician, you can file a complaint with the vendor that authorized him.

2. Reason number two: Authorized software dealers are tested on their knowledge by the vendors to ensure a level of competence in installing and supporting their […]

By |November 12th, 2014|Helpful Advice, Hiring for IT|3 Comments

Hiring for IT: How Do You Know if Your IT Technician is Qualified?

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Secrets to Finding a Great IT Consultant – Part Two

In our last blog entry we reviewed the Top Ten Signs You Hired the Wrong IT Consultant.
Now that you know how to tell if you hired the wrong consultant, let’s get down to the nitty-gritty and talk about how you can avoid ‘that guy’ and ensure that you get the best support when hiring an IT company or IT resource.
In the next few posts we’ll discuss certain fundamentals that you should absolutely demand, such as insurance, qualifications, and references. We’ll provide you with the questions you can ask to ensure that they can back up their claims.

Demand Proof of Qualifications and Experience
Too many people who claim to be professional computer consultants really shouldn’t be working on business networks. They simply don’t have the experience, tools or training to get the job done right. So, you must ask to see qualifications and work history.

A junior technician with little to no experience will probably charge half as much as an experienced professional, but he may also take an additional three hours to get the job done. This is what some people would call […]

By |October 30th, 2014|Helpful Advice, Hiring for IT|0 Comments

Top 10 Signs You Hired the Wrong IT Consultant

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Secrets to Finding a Great IT Consultant – Part One

Perhaps you’ve already outsourced your IT to a consultant or IT company but now you’re having doubts as to if they are qualified. The most common problem business owners encounter when searching for competent computer consultants is also part of the reason they need to outsource this work: A lack of in-depth knowledge of the industry. Interviewing someone when you don’t understand the job leaves you vulnerable to dishonest or incompetent technicians. It’s kind of like going to a new auto mechanic when you don’t know the first thing about cars. Does your car really need that expensive repair, or is the mechanic taking advantage of your obvious confusion?

Even if you’re not being blatantly ripped off, how do you know the right part got replaced? What if the mechanic – or computer repair technician in this case – is incompetent? If you don’t know anything about the service, your only recourse is to say thank you for a job “well done” and write a cheque. If there’s a problem, you’re likely to find out about it after the cheque clears.
Fortunately, you don’t have […]

By |October 15th, 2014|Helpful Advice, Logical Talk|0 Comments

Options for Outsourcing IT – What Type of Vendor is Right for You?

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Technical Support Options for Small Business – Part Three

Even a small network needs ongoing maintenance from trained technicians to keep pace with rapidly changing technology. If you can’t afford to hire a full-time IT manager, than you are left with three options:

• Do nothing
• Do it Yourself
• Outsource to a technical team

In previous posts we covered the reasons why ignoring your IT maintenance and doing IT yourself with part time or existing staff can be problematic for any business that relies on a sound infrastructure. Today, in the third part of our three part series on IT options, we’d like to describe the different types of computer support vendors and explain the differing levels of support that they can offer.
Obviously, outsourcing your support to a competent technical team is going to be the fastest and surest way to solve your computer problems, but it’s not an easy decision. With new computer repair companies springing up every day, your options for outsourcing seem endless. How do you know how to choose the right technician or technical support company?

As it stands today, there are 5 different types of computer support vendors that you can […]

By |October 2nd, 2014|Helpful Advice, Knowledge Base|0 Comments

Why Not Manage Your IT With Internal Resources?

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Technical Support Options for Small Business – Part Two

Even a small network needs ongoing maintenance from a highly-trained technician in order to combat against new threats from viruses, spam, spyware, sluggishness, user errors and data loss. But not every business can afford to hire a full-time IT manager.

If this is the case for your business, you’re left with three options:

• Do nothing
• Do it yourself
• Outsource to a technical team

Today, in the second part of a three part series where we investigate IT options for small to medium-sized companies without full time IT managers, we’d like to talk about the dangers of the “do it yourself” option for IT Management.

Why not manage your IT with your own internal resources?  This option is definitely better than doing nothing, but it still leaves you at risk for network disasters. Here’s how it usually goes: Instead of hiring a qualified technician to support your network, you designate the most technically-savvy person on staff to be your makeshift IT manager. You figure that when things go wrong – and they almost certainly will – you’ll bring in outside help to solve the problem.

The problem is that […]

By |September 24th, 2014|Helpful Advice, Knowledge Base|0 Comments

How the “Do Nothing” Approach to IT Management Can Backfire

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If there’s one thing you need to know about technology, it’s this: Technology changes at warp speed.

Every day, programs are updated and new threats emerge. Even a small network needs ongoing maintenance from a highly-trained technician in order to keep up. Otherwise, the network will be exposed to viruses, spam, spyware, sluggishness, user errors and data loss. While these risks are serious, not every business can afford to hire a full-time IT manager.

If this is the case for your business, you’re left with three options:
• Do nothing
• Do it yourself
• Outsource your support to a competent technical team

Today, in the first part of a three part series where we investigate IT options for companies without full time IT managers, we’d like to talk about the dangers of the “do nothing” approach to IT management.

Option 1: Do Nothing (Until it Breaks)
Ok, when you put it this way, it sounds foolish. But unfortunately, we see businesses do this all the time. Many company owners don’t pay any attention to the care and maintenance of their network until it stops working. Then, they’re forced to call in an expert in […]

By |September 10th, 2014|Helpful Advice|0 Comments

Alwyn and Sean take the ALS Ice Bucket Challenge

Dousing your friends and family with ice cold water has become a media sensation across North America, raising funds and awareness to support those living with ALS. We’ve had a blast this week seeing our colleagues react and we are also happy to have contributed financially to the campaign.

Here is the last of our Ice Bucket Challenge Videos – starring Alwyn and Sean and the loudest scream we have recorded yet!



By |August 29th, 2014|Fun Videos, Idealogical News|0 Comments

Watch Ada and Wayne take the ALS Ice Bucket Challenge

Idealogical staff are proud to do a small part to support the ALS Society of Canada by participating in the Ice Bucket Challenge.

Watch General Manager Ada and Vice-President Wayne take the ALS Ice Bucket Challenge in response to Darren’s nomination!



By |August 29th, 2014|Fun Videos, Idealogical News|0 Comments

Watch Darren Do the ALS Ice Bucket Challenge!

At Idealogical, we are always looking for ways to give back to the community. So we were excited to learn about the ALS Ice Bucket challenge and the publicity that it is providing to a great cause. According to ALS, generous support for the Ice Bucket Challenge for ALS has almost reached $10 million in donations in Canada.

We’re proud to do our small part to support the ALS Society of Canada by participating in the Ice Bucket Challenge.

Watch as Idealogical’s Systems Administrator Darren does the ALS Ice Bucket Challenge and calls out Idealogical Management!



By |August 28th, 2014|Fun Videos, Idealogical News|0 Comments