Andre Vittorio, President: Andre has been at the helm of Idealogical since our inception, and has nurtured, developed and steadily grown the organization from its roots as a part-time small business to a full-time enterprise. His knowledge and experience in the Information Technology industry has made him a trusted resource, and a valued partner, in the strategic planning, systems integration and technological needs of many small to medium sized businesses in Southern Ontario. In addition to his numerous industry Technical Certifications and accreditations, Andre studied Computer Science and History at the University of Toronto, and doesn’t miss an opportunity to further pursue his education in business and technology. Much of Andre’s technical training was accomplished while working for IBM, and later for Cadillac Fairview where he headed several technology projects in the area of Information Systems. When not looking after the business, Andre is an avid and accomplished photographer, and loves traveling to different parts of the globe. He has an impressive portfolio of his own photographed images from several cities around the world.
Ada Wan, Vice President - General Manager: Ada brings a wealth of small business experience to the Idealogical team, having spent over 9 years working closely with several large financial institutions (in small business lending and credit), including chartered banks and Industry Canada. She has consulted with small businesses, providing advice on finance, credit, and operations to many new and flourishing enterprises. With a deep understanding and appreciation for the unique business and technological needs of today’s small business, Ada is instrumental in providing our clients the understanding of just what it takes to manage all aspects of their operations, especially when considering the speed of today’s business technology. Ada’s personable approach to addressing the business needs of each client, from an applications standpoint, is the perfect complement to Idealogical’s technical expertise when assessing and implementing a client’s technological needs. Brought into the Idealogical fold early in 2008 to provide the vital link between a client’s day to day business operations and their technology needs, Ada has a unique appreciation for the importance and the many challenges of integrating traditional business practices with modern technology. In her free time, Ada enjoys dancing Salsa and Argentine Tango and teaches the Argentine Tango occasionally. Whenever possible, she likes to travel and has a love of meeting new people and learning new languages.
Wayne Westernacher-Schneider, Vice-President, Technical Services: Wayne has been an integral part of the Idealogical management team since joining the company in 1997, and served as our former Director of Technical Services. In 2008, Wayne’s dedication and commitment was further recognized when he was elevated to the position of Director of Operations. He holds an undergraduate degree in Economics from York University and has over eleven years experience in the IT industry. Wayne’s responsibilities include project management, client support, and network development and management. Wayne is a commissioned Captain in the Canadian Armed Forces and is the former Commanding Officer of 778 Banshee Royal Canadian Air Cadet Squadron based in Richmond Hill, Ontario. In addition to a life-long love of flying, self-avowed “adventure seeker” Wayne loves spending as much time as possible with his wife and daughter.
Alwyn Pereira, Senior Helpdesk Analyst: Alwyn is a familiar voice and face for several of our clients. Previously Idealogical’s Senior Support Consultant he has the confidence, seniority, as well as the warm and engaging personality to help ensure that client needs are being met and exceeded on every issue. He is a gifted communicator and an excellent problem solver, providing direction to the technicians and top notch support to our clientele. Alwyn brings his high level technical and soft skills to the position and will be responsible for overseeing the helpdesk staff to ensure customer satisfaction. As Idealogical continues to grow, his dedication to client care will maintain high service levels by helping to ensure that ‘no ticket is left behind’. Alwyn spends much of his free time with family, friends and his dog Zoe. He has recently taken a great interest in traveling abroad, and enjoys checking out current city events and sampling new cuisines. He is also an avowed basketball fanatic and “never misses a chance to watch the games/highlights”.
Denise Baxendale, Resource Coordinator: Lifelong Barrie, Ontario resident Denise Baxendale joined the Idealogical team in May 2008. Denise enrolled and obtained an education as a computer program analyst from Georgian College in Barrie. Prior to life as a dedicated and focused Resource Coordinator for Idealogical, Denise was a trained chef, having obtained an education in culinary arts. Denise is responsible for all the purchasing for both Idealogical and our customers. As a Project Coordinator, her duties include recommending hardware and software packages for clients, defining and implementing a standard system configuration and being the main liaison between Idealogical and our various business partners and vendors. She also is responsible for the registration, management, and renewal of client websites. During her free hours, Denise spends time outdoors with her family, hiking in the spring or summer and skiing in the winter months. She also has discovered a love for curling, and even though isn’t currently engaged as a professional chef, she still counts cooking as “a passion.
Darren Meunier, IT Manager: Darren joined the Idealogical team early in 2010, having previously worked in technical support in Sudbury, Ontario. He graduated from a three year Computer Engineering / Technology program at Cambrian College in 2008. Darren’s key role as an IT Manager is to visit the Logical Care clients in his area once a month and to support the helpdesk. Darren has shown great dedication in going above and beyond the call of duty to complete client projects, and serves as a champion for client needs when acting as a go-between with vendors. On long weekends, Darren returns to Sudbury to visit family and friends. Recently, Darren has been engaged in learning Japanese and he enjoys Japanese cuisine. He plans one day to visit to experience the culture first hand.
Kelvin Flook, Automated Systems Administrator: Kelvin has been a part of the Idealogical team since 1998 and now has several years of computing experience, to go along with a “light-hearted personality”, to offer our clients. Professional to a fault, Kelvin has built a reputation as an engaging and personable technician – an attribute Idealogical customers have come to appreciate and enjoy. With many technical certifications under his belt, Kelvin assists Idealogical in performing remote tasks and helping clients with any support issues. His other duties include ensuring that automated functions are working correctly at the client site to ensure zero downtime. In his spare time he enjoys Paragliding as well as the outdoors. He has successfully operated several small businesses and is well versed in the various concerns and needs of the small business owner.
Bradley Sutton, IT Manager: Bradley started with Idealogical in early 2012, and quickly became such an integral part of the client management team that it seems he has been around much longer. Born and raised in Toronto, Brad graduated from Centennial College with an Advanced Diploma in Computer Systems Network Technology in 2007. Bradley’s key responsibilities as IT Manager are to implement new client projects, to ensure client satisfaction during regular onsite visits and provide guidance and mentoring to helpdesk staff. Bradley’s favourite thing about working at Idealogical is “the dynamic workflow that keeps me running back for more.” Outside of work, Bradley enjoys spending time with his friends and family and his two dogs and two cats, and tries to get up to his cottage located near Sturgeon Falls whenever he can.
Sean Matthews, IT Manager: Our most recent addition to the Idealogical team, Sean joined Idealogical in late 2012. Born in Guyana, Sean grew up in Toronto and attended college first in London, Ontario and later in Ottawa and Toronto while earning his Network Engineer designation. Sean’s duties include providing technical leadership to the team, developing technical process documentation and assisting in the building and delivery of architecture projects. His extensive experience in senior-level network administrator and engineering roles will serve him well as he continues to grow within his position at Idealogical.; Sean likes to spend his free time with his family and his dog, a chocolate Labrador retriever. He enjoys keeping up to date on the latest innovations in IT and Computer Sciences, as well as astronomy, cooking and watching movies.
John Gendi, IT Manager: Born in Egypt and raised in Toronto, John earned his diploma in Business Computer Systems from Seneca College. Since his arrival at Idealogical in the summer of 2012, John has proven to be a valuable asset for both helpdesk and onsite troubleshooting of client concerns. John says the best things about working at Idealogical are the snacks, although awesome colleagues and interesting and challenging work are bonuses as well. When not working, John enjoys spending time with his family, including his young daughter, and keeps active by playing soccer with friends. He also enjoys watching history and science documentaries and enjoys visiting tropical vacation destinations like the Bahamas.
Amanda Kehler, Service Desk Dispatcher: Amanda joined Idealogical in 2010 as Marketing and Administration Assistant, and returned to Idealogical after her maternity leave as Service Desk Dispatcher. She has over 12 years experience in administration and customer service, including 4 years marketing experience gained through a variety of roles in a wide range of industries including financial services, consumer products and software. An experienced communicator with a lifelong interest in creative and professional writing, Amanda holds a BA in English and Sociology and a certificate in Professional and Technical Writing from York University. Her responsibilities include review and management of all requests for services coming in from customers, scheduling and dispatching helpdesk and onsite staff, and administrative assistance. Having spent over a year living and working in Australia previously – and with friends spread throughout the world – Amanda has a great love of traveling, and has recently spent time in Panama, Puerto Rico and Florida with her daughter.
Zaid Ghanniaiman, Helpdesk Technician: Zaid first joined Idealogical at the end of 2010 as a co-op student. Impressed with his technical abilities, Idealogical subsequently offered him a full time position in 2012 after his graduation from Centennial College in Toronto with an Advanced Diploma in Accounting and Network System Technologies. Zaid’s favourite aspect of his job is the exposure to different types of technology. In his spare time, Zaid enjoys building model kits, reading or playing video games, and would some day like to travel the world. A little known fact about Zaid is that he likes doing math while exercising.
Michael Tucciarone, Helpdesk Technician: Michael joined Idealogical in the spring of 2012. Having previously studied at Seneca College, Michael also holds several industry-related certificates. His strong communication skills, energy and motivation to learn are integral to his success fulfilling his helpdesk responsibilities including diagnosing and resolving technical issues and building and setting up client machines. Michael appreciates the challenges of his job as well as the opportunities for personal and professional growth that he has discovered at Idealogical. Michael’s interests include debating political, scientific and philosophical topics, photography and playing the piano, bass guitar and accordion. He also enjoys building and maintaining his home computer and popping bubble wrap.
Norie Kasugaya, Finance Assistant: Norie joined the Idealogical team in early 2009 and is responsible for the financial bookkeeping of the company which includes all Payables and Receivables. She is currently studying part time to obtain her CGA Certification to further expand her role. Prior to taking on the finance role, Norie attended Baking Chef School at George Brown College in Toronto and still enjoys baking and cooking in her spare time.