Video Transcript

Hi, I’m Tina and today Ada and I are going to talk about MAC requests. A Move/Add/Change request is for letting us know when an employee’s information changes, or if you’ve hired or fired someone.

In the case of a new employee, we need to know what information to add to their system ahead of time, to keep things working without interruption. Equipment, software and licensing all need to be considered. The process of adding an employee involves resources from purchasing and help desk to finance, and your MAC request form helps us to organize everything needed as quickly as possible

An employee leaving the company can be unexpected. When it happens, let us know so we can remove their access to your systems as soon as possible. That way, the transition is easier for you, and you won’t be charged for resources that you aren’t using

The process for completing a MAC request is pretty simple. If you use the Idealogical portal, simply click on the red button that says “create ticket” and then select “we are hiring a new person” or “we are letting someone go”, and fill in the relevant fields. From there, we’ll do what needs to be done to keep business working as smoothly as possible for you.

You can also send an email to helpdesk@idealogical.com and let us know about the change. We’ll send you a blank copy of the MAC request form for you to complete. The sooner we have all the details the sooner we can get started on the change you request. And if you have any questions about the MAC request process please give us a call.