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January 2010
In this issue:
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Spilled My Coffee on my Laptop |
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Ways to Attract Former Clients |
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Network Management |
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Flying with Cell Phones |
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Missed Manners |
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●Missed
Manners
by
Amanda C. Kooser
reprinted with permission from the Microsoft Small
Business Center
Some tech junkies
tend to neglect etiquette in the office. E-mail is still one
of the leading culprits, but newer arrivals like BlackBerrys
and wireless earpieces are causing their share of social
snafus. "Technology should not be an opportunity to
multitask conversations," says technology etiquette expert
Laurie Puhn, president of
Laurie
Puhn Communications . "Anytime you're [doing that], it
is rude and unacceptable."
The ability to
instantly send and receive e-mails and messages on your
BlackBerry, PDA or smartphone requires etiquette attention.
Read more |
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●Quote
for Today |
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One resolution I have made,
and try always to keep,
is this:
To rise above the little things.
- John
Burroughs
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●Just
for Laughs
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●Help! I've Spilled Coffee on
my Laptop
reprinted with permission from the HP Small Business Center
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It's late and
you're struggling to stay awake at your desk, so you decide
to make yourself a cup of coffee. A few more hours of work
ahead and the coffee will perk you up. Then, oops, there it
is, all over your laptop, ruining your evening. The coffee
has drained into the machine. The damage could be
irreparable.
And worse: you may
actually be in danger of being electrocuted. Since data
travels between the laptop's components via an electrical
current, if any liquid comes into contact with the
components while the power is on, it will short out the
traces between the circuits. Everything can be affected -
keyboard, motherboard, memory and processor.
So what should
you do if the worst happens?
Don't panic. By acting promptly, you can usually prevent
significant damage. If your laptop is running on battery
power and isn't connected to an AC outlet, quickly press the
power button to shut the machine down. Then remove the
battery.
Read On |
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●5 Ways to Attract Former
Clients
by Steve Strauss
reprinted with permission from the Microsoft Small Business
Center |
 Q: After three
years in business, I have a list of inactive clients for my
salon. Should I contact them to see if they're willing to
give us another try? Thanks for any suggestions. Jackie
A: You are right
to want to bring former customers back. Most of us have
heard the statistic that it costs seven times as much to
create a new customer as it does to keep a current one, so
it behooves you to romance your current and former
clientele.
What is the best
way to do it, you ask?
There are five ways:
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●5 Dos and Don'ts of Network
Management
reprinted with permission from the HP Small Business Center
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 Keeping your
business running smoothly means having a network that's
stable and secure. But even minor oversights and errors can
cause big problems; cybercriminals are becoming more
sophisticated, and they're increasingly targeting smaller
businesses that aren't as likely to have the security that a
large enterprise would have.
Luckily, good
security doesn't have to be complicated or expensive. There
are a few relatively simple dos and don'ts you can follow to
help ensure your security bases are covered.
Here are our
top five: |
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●Flying with Cell Phones: 5
Myths
reprinted with permission from the Microsoft Small Business
Center
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 It's difficult to
imagine a time when people looked forward to flying on a
commercial airline. Yes, even when they were traveling on
business. But that was before airline deregulation, when
seats still offered ample leg room, plane food was palatable
(and free) and fellow passengers actually dressed up for
trips. Now all of that is gone, replaced with narrow seats,
$7 sandwiches, lots of first-time fliers with loose-fitting
clothing worn for the ease of getting past airport security,
and soon, cell phones.
I know. Talk about
adding insult to injury. The airborne cell phone hasn't
become widespread yet, but that hasn't stopped people from
speculating about the demise of having civilized
conversation from an airplane.
Read On |
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