What is Worry-Free IT?

Idealogical’s managed IT services save you time, money and aggravation.

Idealogical Service plan

Idealogical saves you time:

  • Monthly report card explaining what work was performed, how much times was used, who called in and why, and the status of the network
  • Third-party vendor assistance (assist you in all conversations and buying decisions with your technical vendors)
  • Vendor liaison (act on your behalf with technical vendors)
  • Daily checking and monitoring of backups
  • Unlimited email/web support – the ability for all users to submit their own tickets to the helpdesk and check their status in the queue
  • Unlimited telephone support – all users can call the help desk directly to have problems resolved over the phone. Management does not need to get involved.
  • Guaranteed response time
  • Network documentation
  • Asset tracking and inventory of all hardware and software
  • Annual budgetary meetings

Idealogical saves you money:

  • No charge for travel time
  • No charge for setup of new users and computers
  • No charge for any moves, adds or changes
  • Unlimited on-site service
  • Microsoft Premier support
  • Discounted rates
  • No overtime charges
  • No benefits or vacation time
  • No training costs

All backed by Idealogical’s IT performance guarantee

  • Customer satisfaction
  • Guaranteed response times as specified
  • No charge for any moves, adds or changes
  • No charge to resolve problems
  • Friendly, courteous customer service
  • Working, reliable backups
  • No overtime charges
  • No benefits or vacation time
  • No training costs

Idealogical saves you aggravation:

  • Testing of backups
  • Proactive maintenance of servers and all desktops/laptops
  • Disaster recovery planning
  • Confidentiality
  • No termination penalties
  • Guarantee on all work
  • A service level agreement
  • No need for internal staff to manage IT
  • Quarterly CIO meeting
  • Printers always print (until replacement required)
  • Email always flows (as long as the ISP is running)
  • Remote access is always available (unless the internet is down)
  • No viruses spread through the network
  • Firewall will not be compromised
  • Server to not be down other than scheduled maintenance

 

It’s really simple – if something fails we will make it better, at no charge. And, as long as you follow our guidance, if there is ever any unscheduled downtime (other than power or internet outages), we will make it right and compensate you by discounting your monthly IT fee.

Effective and efficient. We guarantee IT.

Start saving time, money and aggravation, with your new virtual IT department. Call us today at 416-410-5030 to get started, or contact us below.

 

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